At Aggregatori Capaci, we believe Customer Relationship Management (CRM) is no longer just a sales tool – it is the nervous system that operates and harmonizes every digital ecosystem.
In the automotive domain, where drivers, garages, vendors, mechanics, and customer service agents all interact daily, managing relationships is no longer linear — it is distributed, dynamic, and data-driven.
That is why we are building CRM as a core component and integral part of our automotive digital platform.
Our architecture connects:
🔹 Garage ERP – standardizing marketing and sales, operations, inventory, and finance areas of garages
🔹 Vendor ERP – integrating supply chain and part management.
🔹 Distributed CRM agents – serving every Garage and Vendor in the ecosystem.
🔹 Core CRM – unifying lead, contact, workflow, marketing, and customer data management.
As we move toward the Fifth Generation CRM, we are focusing on:
✅ Lifecycle Management and Predictive Scoring Models.
✅ Feedback and Satisfaction loops for continuous improvement.
✅ Segmentation Engines and BI dashboards to drive ecosystem insight.
✅ Campaign automation – linking every garage, vendor, and driver.
This approach enables every customer, from a large garage to a small part vendor, to utilize their own distributed CRM while still contributing to a unified customer experience.
The outcome is increased customer value and seamless collaboration among digital entities, powered by AI and Data.
At Aggregatori Capaci, CRM is not just about managing relationships. It’s about generating more customer value and orchestrating trust across the entire automotive domain.
