Quality Assurance Manager

1. Job Description
– Working days: Monday to Friday
– Working hours: 08:00 – 18:00
– Lunch break: 12:00 – 13:15
– Responsibilities:
– Build and Improve Product Development Processes
– Develop and continuously improve product development processes.
– Establish a QA framework suitable for the internal product lifecycle, from development to maintenance.
– Integrate modern methodologies such as Agile, DevSecOps, CI/CD, and Shift-left Testing into QA processes.
– Regularly update and refine processes based on feedback from users, product, and engineering teams.
– Set Quality Standards & Compliance Controls
– Clearly define acceptance criteria, technical quality, and non-functional requirements for each product.
– Establish and organize compliance evaluation activities (QA reviews, internal audits).
– Digitize process systems to facilitate monitoring and traceability of product quality history.
– Monitor and Continuously Improve Product Quality
– Collect and analyze quality metrics such as defect rate, defect leakage, test coverage, and user feedback.
– Identify potential quality risks early and collaborate with Product and Dev teams to address them promptly.
– Propose and track specific quality improvement activities for each product development phase.
– Manage the QA Team
– Develop capability-building plans for QA staff with a focus on automation, early integration testing, and non-functional testing.
– Allocate tasks appropriately across projects and products.
– Guide QA teams to work as part of the product team, closely collaborating with Dev, Product, and CS.
– QA Tools & Platform Strategy
– Select and implement suitable testing tools such as Jira, Confluence, TestRail, Jenkins, Power BI, etc.
– Collaborate with technical teams to integrate testing into CI/CD pipelines.
– Specify development or integration requirements for internal tools supporting quality monitoring and analysis.
2. Experience & Skills
– Bachelor’s degree in IT, Computer Science, or equivalent.
– Minimum 5 years in QA/Product Quality, with ≥3 years in a management role at a product company.
– Experience implementing quality management frameworks such as ISO 25010, CMMI, or team maturity assessment models.
– Deep understanding of Product Development Lifecycle (PDLC), Software Delivery Maturity, and Test Pyramid.
– Experience with internal product development models and continuous delivery cycles.
– Proficient with Jira, Confluence, Git, Jenkins/GitLab CI, Power BI/Grafana, TestRail, Postman.
– Experience in evaluating and implementing test frameworks (Cypress, Selenium, REST Assured, etc.).
– Systemic thinking and data-driven decision-making skills.
– Excellent communication with Product, Engineering, SRE, and CS teams to build a consensus quality strategy.
– Preferred:
– Certifications such as ISTQB Advanced, CSQA, PSM, or experience with customer-facing feedback loops.
– Experience in developing B2C/B2B products with large user bases or complex systems (microservices, cloud-native).
3. Benefits
– Annual salary review.
– Bonus policies: 13th-month salary, 2/9 holiday bonus, New Year bonus, etc.
– Annual health check-up.
– Comprehensive welfare: birthday, marriage, childbirth, sick leave, etc.
– Social insurance and paid leave according to company policy and law.
– Internal perks: company café with 50% discount for employees.
– Internal events: Year-End Party, Team Building, parties, etc.
– Learning & Awards
+ Opportunities to participate in internal training programs, mentorship, and collaboration with management and experienced professionals with strategic and creative thinking from major corporations such as Vingroup, OneMount, Viettel, MoMo, VNPay, FPT, Tiki, etc.
+ Annual awards for outstanding initiatives and achievements.vvvv